Linux : “/var/lib/3cxpbx/Instance1/Data/Logs/dump.pcap”.Windows : “C:\ProgramData\3CX\Instance1\Data\Logs\dump.pcap”.The server-side capture files are stored in: Regardless of your choice to get the captured PCAP file, the files are deleted from the server. generate a support info file, to include this capture along with the system general configuration.Retrieve the CaptureĪfter selecting “Stop”, the capture file is saved on your local disk. This is to avoid dual or stale background capture processes running in the OS, filling up the hosts’s disk space / memory. ⚠ Important : Do not click anywhere except “Stop”, or change the URL in the browser as the window will be locked until the capture is stopped by the admin. When done click on “Stop” to end the capture. ![]()
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